RETURNS & REFUND POLICY

Before you return a Kaari product, please take a moment to understand how our products are made. All our products are handcrafted by local artisans in Jaipur, resulting in each product being unique and slightly different from the other. The stones therefore may vary slightly. All our products go through quality control before shipping.

Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them in exactly the way in which they were received (unworn, with original packaging). No return or exchange will be made if you are unsure about the design after delivery. We request you to make a careful and sensible decision before purchase itself. We would be happy to share more pictures and videos of the product so that you may make up your mind.

STEPS TO MAKING A RETURN (within 3 days of delivery)

Please inform us within 3 days of receiving your order. You must email us on official.kaari@gmail.com to notify us.

  • The customer needs to intimate us within 3 days of receipt of goods at their end for exchange.
  • Products can be returned only within 3 days from the time of receipt of goods at customer’s end, and only if goods are found in damaged or defective condition. No exchange is allowed in other cases.
  • Before we arrange for your damaged/incorrect product to be returned to us, you are required to send us a photograph of the product. Then it is up to the discretion of the Kaari team to decide whether the product is approved for return.

Once we have received your email and our Quality Control team has authorized the return, kindly send your package to:

KAARI

DD-32, Basement, Nehru Enclave,

Kalkaji Extn, Delhi – 110019

India


Kaari will replace the items free of charge if possible or issue a refund for the cost of goods to the credit/debit card used for online shopping (The decision between exchange or refund will be made on a case by case basis by our team). We will refund the purchase price of the jewellery and the shipping charges. Refunds will only be made after we have received the shipment in its original packaging.

We are not liable for any returns that we were not notified about within 3 business days of product receipt.

As the charge to your credit card/account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund to your account via our respective Payment Gateway if applicable as per the situations given below within 15 days of receiving the returned product. 

REFUNDS WILL BE MADE IN THE FOLLOWING CASE:

  • Genuine quality issues.
  • Packages lost in transit.
  • In case we discover that a wrong item has been shipped to you.

 

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:

If the client expected early delivery without any previous indication provided at the time of or before order placement. We dispatch all orders within 15–20 WORKING days and it takes anytime between 2-7 days to get delivered within India and 7-10 days internationally.

  • Incorrect or outdated delivery address.
  • Incorrect address format including any form of a PO Box address.
  • After 3 failed delivery attempts by our respective courier agent.
  • Package refused by recipient.
  • Sizing issues. Thus please review our size guides carefully before making your purchase.
  • Products returned in a used or damaged condition.
  • Minor colour and design variation. All products are handmade and use natural stones, so there may be some variation from the photographs on our website.
  • If the jewellery is not faulty or damaged.
  • The customer needs to intimate us within 3 days of receipt of goods at his/her end.
  • In case a Made to Order request is placed and the customer cancels the order subsequently, 50% of the product cost will be deducted and the balance will be refunded to the customer.

 

CANCELLATION POLICY:

  • You may request for complete or part order cancellation by Email / Call / Whatsapp within 24 Hours of the order placement. 

  • We shall not be able to accept any cancellation if Your order/has been processed.

  • In case of requests for order cancellations, We reserve the right to accept or reject such requests. As part of usual business practice, if We receive a cancellation notice within 24 hours of placing the order, we shall cancel the order and refund the entire amount. If Your order is duly cancelled, the amount paid by You will be reversed to your account within 5 to 7 working days of receiving your bank account details for such reversal.

  • We have the full discretion to decide whether an order has been processed or not. You agree not to dispute the decision made by Us in this regard. It is clarified that after the expiry of the first 24 hours after placing the order, You would not be entitled to cancel the order and receive a refund.
  • To cancel the Customer must write to us at official.kaari@gmail.com. Alternatively, the customer may even Call/ WhatsApp at our customer care number +91 - 9910453132.